FAQ

Here you can find answers to some frequently asked questions. You can also find a more comprehensive FAQ at http://www.weblogexpert.com/faq.htm.

The program doesn't determine the users' top level domains, what should I do?
You should set the Lookup DNS names option in your profile.

How does the program determine users' countries?
If a log file contains IP address of user's host the program determines user's country using the IP to country geolocation database based on Whois records. If the log file contains already resolved IP address (domain name) the program determines country by the top-level domain. In most cases log files contain unresolved IP addresses. Determining country by IP using the geolocation database is more accurate than using domain names.

How to make the program determine users' state, city and organization?
The program requires additional databases which can be downloaded from the program's website. These databases are based on Whois records and allow the program to determine users' state, city and organization by IP address.

How to get statistics about one site if the log file contains information about several sites hosted on the same server?
Use the "virtual domain" filter.

Why don't the reports list referrers, browsers, operating systems?
The analyzed log files don't contain information about referrers and user agents (OS, browsers). You should configure your web server so it produces log files that contain such info. You can read more about it here.

How to filter out requests from spiders (robots)?
Create an exclude "spider" filter and use "*" wildcard (without quotes) as a spider name.